Once a month, on average, our technical support specialists are confronted with a customer whose database has become corrupted because of some hardware issue and who has no usable backup. After last week’s adventure, I decided I would again write about backup. Then, last night, I saw a discussion on a Psychology and Technology listserv that included [...]
This week one of our customers experienced a “happy ending” to a very unhappy story. We thought we would share it with you. They were sure they had a good backup. When their server hard drive crashed, they were distressed but not terrified. Instead of dealing with the loss of all their data, it merely meant [...]
A question on one of the psychology listservs I follow got me thinking, yet again, about data security…and backup. The writer asked about the proper procedures to follow when patient psychotherapy treatment records are permanently lost. The question pertained to how the counselor in question should respond to the loss of all of their patient [...]
We were recently told by the IT person for an organization that had six weeks earlier lost all their data, that backing up was not a priority. Yes, they were having the same problem again. No, they did not have a good backup. They had needed to get up and running again and that took [...]
