Update/Patches
for SOS Suite, Release 2008.01
07/16/2008
* These update installers will work only if you have already installed
SOS 2007.01, 2007.02, or 2008.01 on your system! *
For
a list of the changes, fixes, and additions in SOS
Release 2008.01, please see the readme
document.
The
following patch files are cumulative and contain all modifications to
the SOS modules since the final release of 2007.01. The patch
installer will check to be sure that you have a previous copy of
2007.01, 2007.02, or 2008.01
on your system before continuing. In addition, it will check your
licensing information to see if you had a valid support contract on the
date of the first distribution of this release. If either of these
checks should fail, the patch will not be installed.
As with all software updates, the
safest way
to start is by doing a backup of your current installation
(necessary only on standalone and server systems). In this case, that
would mean doing a quick copy of your SOS folder and all folders and
files within it. Assuming that you have the space available on your
hard
disk, this can be accomplished with two clicks:
1. Open My Computer.
2. Locate the SOS folder (usually on the C: drive).
3. RIGHT-click on the SOS folder.
4. Select COPY on the popup menu.
5. RIGHT-click on an empty area of the same window (NOT on any of the
folders!).
6. Select PASTE on the popup menu to create the copy. The new folder
will be called "Copy of SOS". Once you have completed the update and
have confirmed that all is well, you can delete "Copy of SOS" if you
wish.
Once you have done your backup, download the desired patch installer(s)
to a convenient location, such as your Windows desktop, then locate and
double-click to run it.
| Tip: Less
experienced users may find
it easier to click "Run" rather than "Save" after clicking on the link
below. Doing so will download the patch to a temporary location on your
system, run the patch installer, then delete the patch program
automatically. One click does the whole thing. The only downside is
that
you won't be saving a copy of the patch installer on your system, so if
you have to re-install it, you will have to do the process again.
Depending on the speed of your internet connection and the size of the
patch, that can be time-consuming. |
Links
for the various patch installers can be found at the bottom of
this page. If a patch is available, the date of the patch will appear
in
the table below. Other than the additional time to download it, there
is
no harm in simply downloading and installing the all-in-one "sos"
patch,
rather than individual modules. If, however, you use only one of the
modules, such as Office Manager, you can save a little time by
downloading and installing just the specific patch for that module.
After
downloading the file to a
convenient location, your web browser may then offer you to "OPEN" the
file. Either do that, or close the window and manually locate the patch
installer you just downloaded and double-cllick to start it up. Remember: Simply downloading the
patch file
does not install it! After downloading, you must OPEN or RUN it in
order
to install the updated program components on your system.
Before
installing the patch, make sure that you have exited all SOS
applications. If installing on a network server, leave the database
running, but no other SOS applications should be open. The installation
process is just a couple of clicks and only takes a
minute or so, once you have the file downloaded. On
standalone systems and on network database servers,
a window will appear after the files have been copied. Click "Continue"
to refresh the database structures, a process that can take a few
minutes. This window will not appear on network workstations .
Network
Installations: You
should apply the patch to the database server and all
workstations if running on a network. Also, if
installing on a network, be
sure
to leave the database running.
Do NOT take down the database before
doing the installs. Do the server first, clicking CONTINUE after the
new files are copied. Wait until the database update is
complete
before doing the other workstations! That part can take a little while
to complete. Once the server if finished, apply the patch to all the
workstations, clicking CANCEL when you get to the database update step.
You can do more than one workstation simultaneously.
Troubleshooting: The two most common issues that appear while and immediately after updating are:
- Application
icons on the login screen are disabled (greyed-out). Correct by
updating your license keys in Start > Programs > SOS Applications
> DBTools. Once DBTools is running, go to Files > License and
enter the information that was sent to you when you last renewed. If
that information is not available, request a new copy from SOS.
- Error
3 appears after the installer attempts to copy the new files. This
error means that one or more of the files to be replaced are set with
the "Read-only" property or that your Windows login does not have the
rights to replace files in the SOS folder.
To fix the former, open the SOS folder using My Computer or Windows
Explorer. Click any file, then hold down the CTRL key and press the A
key. All files will now be highlighted. RIGHT-click any of the
highlighted files and select Properties. Clear the Read-only checkbox
and click OK. Now re-run the patch.
If the error still appears, then log out of Windows and log back in as
Administrator, or have your system administrator do so, then re-run the
patch.
Here are
the dates, sizes, and links for the current patches: