After sale support is as important as the product itself. SOS provides support by telephone, fax, e-mail, web site and fax-on-demand. All products include support for the first year, with continuing support available on an annual basis for approximately 10 - 15% of the current product price. Here are some quotes from recent correspondence received from our users:

• "We have been using the network version of OM for about five years now.  We have 5 computers connected.... (We have 5 office sites with a total of 35 employees)....We also do electronic billing.  We have just started that within this year but things are going smoothly and have received some insurance checks within 5 days.  We use WebMD and go through SOS as our clearinghouse....The staff at SOS is excellent.  Not only is their response time excellent but everyone we work with is courteous and helpful.  My advice would be to go with them."
  
  
• "Our office has been using the SOS Case Manager and Office Manager software for our two-provider psychiatric office for many years....SOS has been around more than a while, their staff are experts at billing, software, and troubleshooting.  I've had them return calls to me in the middle of the night for disaster recovery when we accidentally destroyed our database. A small-town "you're family" attitude is what they're all about, and yet they are definitely large enough to serve and have the experience to overcome just about any situation or problem. I would definitely recommend."
  
  
• "I first became acquainted with Office Manager and the people at SOS about 12 years ago when I was hired to establish a large out-patient mental health clinic in Utah.  I have been a faithful and very pleased customer ever since that time.  Through various consulting projects, I have implemented the use of OM in about six other small mental health practices.  When I accepted the invitation to relocate to New York two years ago to establish a new cardiothoracic surgical practice, I cautiously decided to try OM in this very different setting. It has been fantastic!  Billing staff appreciate how easy it is to master the program and to have the advantageous link between scheduling and billing.  I appreciate the design of the database and the flexibility of "user defined fields" which allow me to create custom queries and reports through Crystal Reports. We even use the OM database to track some clinical outcomes. Through the use of this very powerful tool, our billing and collection process has been exemplary.  Ironically, representatives from our local hospital (who have a very archaic billing system) asked if they could meet with me on a monthly basis to reconcile services rendered to our admitted patients because our system has proven to be so reliable."
  
  
• "We have been using the SOS network version for yrs after trying other software for medical billing.  Tech support has been the best and as far as I'm concerned there isn't any better software around.  I have recommended to many other users who also feel the same."
  
  
• "Having came from a sophisticated DOS program, it was hard at first working with windows based software but SOS is better than most and has more features. Plus they listen and try to add features if needed. You can always get anything you need, for a nominal charge....After two years, I have found it works well and they are very, very responsive to any problem and are knowledgeable. "
  
  
• "We have been using SOS for the past 7 years if not more and find it to be very effective.  We are a large psychiatric practice with 4 psychiatrists and 14 other therapists.  We do all billing internally and services range from inpatient, consults, nursing home and outpatient services.  We have been able to do all billing with this program.  We currently operate this system at two locations with a third one opening in a year and currently have a network version with 8 seats. "
  
  
• "We have two outpatient mental health offices with about 10 clinicians. We provide outpatient, inpatient, and services in locations such as nursing homes and rehabilitation facilities. We have uses the SOS products since about 1991 or 1992 and are very happy with them.....The support available from SOS is excellent. I think you'll be very pleased with them as a company and with their software."
  
  
• "Thanks for all your help over the years. SOS is truly a Class Act."
  


• "Compared to other software technical support lines I find SOS support to be quite speedy and your email responses particularly quick and informative. You are also quite patient with those of us who have not yet mastered the various 'learning curves' associated with new hardware, operating systems, and the cryptic language of computers in general!"


• "My company was recently hired to do the system/software conversion at a doctor's office in Houston, Texas. I just wanted you to know what a pleasure it was dealing with your staff, in particular, Manon, whose professionalism is exceeded only by her patience and product knowledge."



• "Thank you so much for your patience and assistance last Friday, helping me implement the software on our new computer. Your knowledge and kind manner was most appreciated."



• "My experience has been that these excellent programs are surpassed only by the top-notch technical support available from SOS. In my opinion no company, big or small, is as good."



• "The support we have received from your company EACH time we have needed help has been excellent. You are all very patient and explain things in a way that we can understand.... We give your support an A+."



• "You and SOS have been extremely responsive to me and most likely to all of your clients. It's nice to see a business operate in this manner. I always recommend your products to my friends...."



• "Thanks for all your help and your patience. It was very much appreciated.  We would not have gotten the information we needed if you had not helped.  Again I can't really thank you enough."



• "You guys do an awesome job.  I would recommend OM for Windows to anyone who asks."